A regional services company's intake team was re-typing the same customer data into four systems.
We mapped the intake workflow end-to-end, identified three integration gaps and one process design flaw, and rebuilt the flow around a single source of truth. Intake collapsed from six hours of manual work per day to twelve minutes of exception handling — and quote response time dropped by 4x.
- Time saved
- 30 hrs/wk
- Quote SLA
- 4× faster
- Timeline
- 7 weeks